Three papers, one check

Waiting on a withdrawal? Richard Casino checks your account once

Every licensed operator has to identify its players, and a complete file is usually reviewed within 36 hours.

Malta Gaming AuthorityLicensed MGA/B2C/973/2007, regulated since 2007, audited by eCOGRA and Gaming Laboratories International.

Six facts

What the check gives you

Once through, you will know who checks, how long it takes and where to ask.

Who checks

Richard Casino Ltd.

License

Malta Gaming Authority, MGA/B2C/973/2007

Review time

36 hours

Required by

Before the first withdrawal at the latest

Questions

[email protected]

Minimum age

18+

Past the check

One upload round instead of three

Most delays come from one blurred corner, not from the check itself.

Where do the papers go?

In your account area, the verification section holds all three slots, so nothing needs emailing. Open it before you dig out documents and check which slot is still empty.

Photograph all four corners

Lay your proof of identity flat in daylight and capture all four corners without glare or shadow. Both sides of a card are needed, and a cropped edge sends the file back.

Your address after the move

Send a proof of address no older than the address on your account, with your name and street visible. If you have moved recently, update the account first so the two agree.

Quiet hours on the file

After the last upload, watch your registered email for a request for a re-shoot. A clean file is usually closed within 36 hours, though a blurry scan restarts the clock.

Document guide

The file that proves who you are

This block settles which copies are wanted and what each one has to show.

Proof of identity

ConfirmsThat you are who you say

Must showFull name, photo, date of birth, expiry date

Proof of address

ConfirmsWhere you actually live

Must showYour name and street address, recent date

Payment method confirmation

ConfirmsThat the method is yours

Must showName matching your account, last four digits

Four Triggers

The Moments Your Account Gets Reviewed

Read this while your withdrawal sits pending and you wonder what triggered the request.

Room to Deposit More

Raising your deposit limit lifts how much can flow through the account, so the licence asks for identity and address before the higher ceiling applies.

Why This Much?

A single payment far outside your usual pattern moves more money than your history explains, so we look at the payment method behind it.

Your First Payout

Your first payout is the point where the licence requires a completed check, so identity, address and payment method papers are reviewed before funds leave.

Age Confirmed Early

Confirmation of age sits inside the identity check, protecting this market's 18+ rule, and it can be requested at registration or at your first deposit.

Understand the Source of Funds Request

When a payment pattern needs explaining, Richard Casino must ask where the money comes from. It holds a Malta Gaming Authority licence, MGA/B2C/973/2007, and that licence makes the question routine for every player, never an accusation.

Depending on your case, the team may ask for one or more of these.

Recent payslips from your employer
Bank statements showing the payment
A recent tax return
Proof of a property sale
A letter confirming your pension

Get Your Papers Accepted Next Round

Fit the Whole Page In. A missing corner or a glare of light hides part of the page, so the reviewer cannot read the details you need. Lay the paper flat on a dark surface Fit all four corners inside the frame

Is a Screenshot Fine? A screen capture flattens colour and texture, so reviewers cannot tell a genuine document from edited material. Photograph the original paper, not your screen Use your phone camera in daylight

An Address That Still Counts. A bill past the freshness window no longer proves where you live today, so the address check fails on its date. Request the newest bill from your provider Upload a statement dated this month

Less Waiting

Questions that come up while your file sits in review

It settles the seven points players raise while an account file is being reviewed.

Who licenses this casino and under what number?+

Richard Casino Ltd. holds a Malta Gaming Authority licence, MGA/B2C/973/2007, and has traded from St Julian's since 2007. That licence is the reason the identity check exists at all. Each audit behind it is run by Gaming Laboratories International, eCOGRA or SIQ.

Is my passport scan protected after I send it?+

Files travel over 256-bit SSL and are read only by the team that reviews them. Details stay inside the company, used for the licence's checks and nothing else. Privacy questions go to [email protected] and get a reply.

Can I withdraw before the identity check is finished?+

No. Under the licence, an account must be verified at the latest before the first withdrawal leaves, so a payment can sit until the file clears. Earlier checks are possible too: at sign-up or at the first deposit, a request may arrive. Nothing is released until the name on the account matches the name on the papers.

How many hours does the review usually take?+

Thirty-six hours is the normal span once a complete file is in. A blurred scan or a cropped corner resets that clock, since the reviewer has to ask again. Work sent to [email protected] reaches the same team, so the count starts from arrival.

My surname changed since my ID was issued. What now?+

Send the document in your current name alongside the older one, so the two can be read together. That gap of names is common after marriage or a deed poll, and the reviewer simply needs the link shown. Where nothing connects the two, a short note in the same message helps.

A document came back refused. Which step comes next?+

Read the reason given with the refusal and send a fresh copy of that single item only. Most refusals trace back to glare, a covered corner or an expired date. Repeating the same scan rarely works; a new photograph usually does.

Does a phone photo of my ID get accepted?+

Yes, a phone shot is fine when the whole card sits inside the frame and the text stays readable. Flash bouncing off the laminate is the usual culprit behind rejected mobile uploads. Laying the document flat in daylight beats holding it in one hand.