A reply in minutes

Richard Casino Contact: Reach a Real Person

Reach live chat, e-mail or phone any hour of any day, because Richard Casino support runs 24 hours a day, 7 days a week, in AEST.

Start the chat Licensed MGA/B2C/973/2007

Paid today

302,852 A$

7,698 Players online

Malta Gaming AuthorityLicensed MGA/B2C/973/2007, regulated since 2007, audited by eCOGRA and Gaming Laboratories International.

30-minute withdrawalsAverage withdrawal time 30 minutes, up to A$32,000 per transaction, A$53M paid weekly.

256-bit SSL encryptionBank-grade 256-bit SSL protects every deposit, withdrawal and session across all devices.

Something needs sorting

Richard Casino Support, Three Ways In

By the end of this block you will know which of the three channels suits the question you are holding.

Answers without dialling

Live chat suits a stuck deposit, a bonus question or a password reset, and the queue is typed so nobody hears you. Most chats get a first reply in about four minutes.

Open chat

Slow channel, full paper trail

E-mail is best for screenshots, statements and anything you want in writing; messages to [email protected] typically get a reply within two hours, around the clock.

Write now

Richard Casino on the phone

Call +61 2 5585 5135 (AEST) when a payment has gone quiet or you want a person in your ear; a typical call is answered in five minutes, day or night.

Call now

Two help routes

Support Built for Australian Players

Named here is the one worry most Australian players carry: whether their money and their rights are watched over.

How to reach us

Australian phone+61 2 5585 5135

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises us

Regulator and licenceMalta Gaming Authority, MGA/B2C/973/2007

Where to get help

Problem gambling helpGambling Help Online, Lifeline Australia, BetStop

The Hour You Finally Ask for Help

Ten seconds of gathering now saves an afternoon of back-and-forth later.

Your registered email address
Screenshots of the error or game round
A payment reference from your bank
Photo ID, if verification has started
Dates and times of what went wrong

Your message is waiting

Send Each Request to the Right Desk

Sorting your issue before you write follows the way Richard Casino has handled player mail since 2007: one desk, one answer.

Account

General support[email protected]

Verification and KYC[email protected]

Money

Payments and payouts[email protected]

Others

Complaints desk[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Seven Numbers, Quoted

Check the Clock Before You Write

After a thirty-second scan, you will know which channel answers soonest and what to expect.

Live Chat

Live chat hours24 hours, 7 days a week

Live chat first reply4 minutes

Page time zoneAEST

E-mail

Support email[email protected]

E-mail reply2 hours

Phone

Phone number+61 2 5585 5135

Phone wait5 minutes

Help That We Do Not Run

Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register (BetStop) are independent of Richard Casino Ltd. They are free, confidential and separate from the MGA/B2C/973/2007 licence we operate under. Each one comes with its own phone number, not ours.

Gambling Help Online. Counsellors answer around the clock, in confidence, and can talk through what a gambling habit is doing to your money and your week.

Lifeline Australia. A crisis line for anyone in distress, staffed by trained supporters who listen first and then suggest what comes next.

National Self-Exclusion Register (BetStop). One register for the whole country, letting you block yourself from licensed gambling sites across Australia in a single step.

Full article

You Have Asked

Read This Before You Write

By the last line you will know who to ask, what to send and how long to wait.

trustDo I need to complain to you first before going further?+

You do, and [email protected] is the right mailbox. Tell us the outcome you want and include your account email, so we can trace the conversation. If our reply still misses the mark, you can take the matter to the Malta Gaming Authority, which licenses us under MGA/B2C/973/2007.

trustWhere do I ask for my account to be shut?+

Where a permanent stop is what you want, email [email protected] and ask for closure. That address reaches a person who can action it, and nothing is deleted until your balance is settled. Self-exclusion is a separate option, and it blocks play rather than ending the account.

trustWhen will my documents be checked and approved?+

When you upload proof of identity, proof of address and payment method confirmation, allow up to thirty-six hours for a review. Most checks finish sooner, and payments stay paused until yours clears. Nothing else is needed from you unless a document is unreadable.

trustCan I check who licenses this casino and where?+

Can I see the licence behind the site? You can, and the details are short: Richard Casino Ltd. holds MGA/B2C/973/2007 from the Malta Gaming Authority. Company number C-66809 (Malta) sits on the same record, registered at Spinola Road, St Julian's.

trustWhat if I need help on a Sunday night?+

What if it is three in the morning on a Sunday? Someone is still there, because [email protected] and the phone line run twenty-four hours a day, seven days a week, on AEST clocks. Live chat answers in about four minutes, email in roughly two hours, and the phone in around five minutes.

trustCan I get a copy of my data or have it removed?+

You can ask for either one, and [email protected] handles it. Say whether you want a copy of your personal data or its deletion, and confirm your account email. Records we must keep for licensing and anti-money-laundering reasons stay put even after a deletion request.

trustCan you find my account without my password?+

Your registered email address does enough, and we will never ask for your password. Add the last four digits of a payment method if the question is about a deposit or withdrawal. That pairing lets an agent open the right account without you handing over login details.

Four Steps Up

From First E-mail to Regulator

Five minutes from now, you will know the order of escalation and who reviews it.

Put the Date in Writing

That evening, write to [email protected] with your player email, the date, and what you expected. You get a written reply, and nothing about your password is requested.

A Written Record You Keep

When the reply arrives, it sets out in writing what can be fixed. If that feels short, ask, in the same thread, for a manager review.

Ask in the Same Thread

By the second reading, a manager has your whole exchange and weighs it again. That manager changes the outcome or explains, in plain terms, why it stands.

Richard Casino, Then the Regulator

Once our own review closes, the Malta Gaming Authority is the next stop. Take that written thread along, since the regulator asks what was tried first.

Proof You Can Check

Richard Casino Ltd., in Full

When a site looks new, this table settles who holds the licence and where to write.

The Company

Company nameRichard Casino Ltd.

Company numberC-66809 (Malta)

Registered addressSpinola Road, St Julian's

The Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/973/2007

Write to Us

Support email[email protected]