Five account tools

Responsible gambling at Richard Casino: before play, not after

From 18+ only: every Richard Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a deposit limit

Malta Gaming AuthorityLicensed MGA/B2C/973/2007, regulated since 2007, audited by eCOGRA and Gaming Laboratories International.

Help within reach

What your account already includes

Most readers worry about who to call at a bad moment; these five lines answer that.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/973/2007

Self-exclusion registerBetStop

National Gambling Helpline1800 858 858

Limit questions[email protected]

While you play

Tools that keep play inside your means

Readers ask which controls exist before signing up; all five sit in your account from day one.

Budget first, deposit second

A cap on what you can add in a set period; set it at sign-up, while the budget is still a plan rather than a memory.

Cap your evening cost

Sets the most you will lose in a period and stops play at that point; turn it on for an evening with a fixed cost.

Losing track of time?

A message appears after the time you choose, so a long session does not pass unnoticed; enable it if you lose track of the clock.

A pause on your terms

A break you choose, when play is blocked but your balance and details stay put; use it when a heated evening needs to end early.

Step away for longer

Shuts the account to gambling for a span you set; pick it when a pause feels too light and a firm stop is what you need.

Quick setup

Where do limits live in your account?

After these four steps the cap is live in your account and easier to keep than a promise.

Where are the limits?

Open the profile menu from the lobby and look for the limits section; check that your account shows the right currency first.

One tool, two choices

Choose deposit or loss as the limit you want, and the period it covers, so the cap matches the way you actually play.

Small over large

Enter the amount and pick day, week or month; a smaller figure you can hold to beats a generous one you cannot.

Proof the cap is on

Confirm the change and reopen the limits page to see the figure listed; if it is missing, ask support before you deposit again.

Free help

Where do I get help in Australia?

Settles which free, confidential services Australians can call and what each one does.

National Gambling Helpline

Answered every hour of every day, this free line gives players and their families counselling by chat, email and phone, plus self-help tools and a directory of local services. Confidential throughout. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Meetings run by peers who have been where you are, held across Australia for people who gamble and for relatives who want to understand and support them. gaaustralia.org.au

National Debt Helpline

Free financial counselling for gambling debt, open weekdays from 9:30 to 16:30, helping players and their relatives deal with creditors and build a plan out of debt. ndh.org.au

A short break or a long one

Hours out, then back. Ask support through live chat or email to switch on a cooling-off period in your account. It covers hours or days, and during it your account stays closed to play. The periods sit inside the cooling-off option in your profile.

Access closed for months. Longer than a cooling-off period, this shuts your account to play for months and is not lifted early, so the decision holds even on a hard day. Start it by asking support in live chat or email.

BetStop entry. Australia runs BetStop, the national self-exclusion register operated by the Australian Government through ACMA, for a minimum of three months and up to a lifetime. Apply online at the register, about five minutes, and you cannot shorten it. betstop.gov.au

Age checks and family safeguards

When the date of birth is unclear. Nobody under 18 can register, and where age is in doubt proof of identity is requested before the first withdrawal. The same check protects your household from a shared device being used to sign up.

Set the filter before they ask. Blocking software installed on the family computer or phone stops gambling pages loading at all. Before you install it, agree with the young person at home what the filter covers and why.

Calm words before accusations. A relative who is worried can talk plainly without blame, then call the National Gambling Helpline for advice. Speaking early is easier than repairing things once money has gone.

When play stops being fun

Spotting these early gives you choices while they are still easy to take. A deposit limit or a pause set before your next session is the first step, and it costs nothing to arrange.

If more than one of these fits your week, the pattern is worth acting on.

Spending money set aside for bills
Chasing a loss with a bigger deposit
Hiding your play from people close to you
Thinking about gambling between sessions
Borrowing to keep playing
Playing longer than you planned, again
Feeling flat until the next session

The safeguards, answered

Clear answers before you set anything

Open this when a break, a limit or a permanent exit is on your mind.

What happens to my play during a cooling-off pause?+

Your account is closed to gambling for the stretch you chose, and deposits stay blocked until it runs out. Play is possible again once the pause reaches its last day, with no request needed from you.

Why can't under-eighteens hold an account here?+

Only adults of 18 and over may open and hold an account. Age is confirmed when your identity documents are reviewed, and any account started by a younger person is shut.

Who do I speak to about shutting my account for good?+

Our support team handles it through the email address on the contact page, around the clock. Say plainly that you want the account closed permanently and any remaining balance is returned to you.

Does an exclusion finish sooner if I change my mind?+

No. A self-exclusion covers the whole period you picked and is not cut short on request. Treating it as fixed is the point of choosing that option over a pause.

Where do I adjust a limit I set before?+

Both deposit and loss limits sit in the same section of your account where you first set them. Lowering takes effect at once; raising one is not automatic and follows the rules that apply to your account.

What if the person hurting is my partner, not me?+

The National Gambling Helpline advises relatives as well as players, so callers can ask about someone else. Gamblers Anonymous Australia runs meetings for the person who gambles, which a family member can attend.